St John Ambulance
Difference Doesn't Happen By Accident
The Challenge
01
DEVELOPING USER EMPATHY
Our design and engineering team involved end users of Frontline vehicles in the design process. Paramedics from every station around New Zealand provided design feedback resulting in 18 major design changes from the initial three prototype vehicles.
02
SERVICEABILITY
Hygiene, reliability and durability are key challenges we overcame when designing and manufacturing Frontline vehicles. We ensures the design and manufacturing methods are appropriate and robust to endure the unique environment these vehicles endure resulting in less off-road time and future cost savings.
03
CONTINUOUS DEVELOPMENT
Three prototype Frontline vehicles were designed, built and tested country-wide for the sole purpose of isolating any design issues which could benefit from development. Constant analysis and development of the vehicle’s design ensures optimum performance and usability for both paramedics and patients.
The Solution
Action Intelligence and user insight has driven our partnership with St John. We continue to develop our Specialist Vehicles always looking for ways to improve; ergonomics, vehicle performance and handling, weight savings and distribution, storage capabilities, patient experience, reductions in road noise and lighting.
Our bespoke solutions include; Frontline Ambulances, Patient Transfer Vehicles, Rapid Response Vehicles, SERT Utes, Command Units, and more.
“ The St John Ambulance Service saves thousands of lives every year and in an emergency every second counts. Our ambulances travel more than 17 million kilometres annually to attend around 330,000 emergency incidents. The ambulances Action Manufacturing supplies to St John are purpose-built for New Zealand conditions and an essential part of our world-class emergency service. ”