The Solution
We are St. John’s sole manufacturer of Frontline ambulances providing in house, turn-key solutions. User insight research was key in the process, resulting in 18 major design changes including improvements to; ergonomics, vehicle performance and handling, weight savings and distribution, storage capabilities, patient experience, reductions in road noise and lighting. One standout innovation was the integrated water gutter in the roof design which resulted directly from the user insight study. The integrated roof gutter eliminates rain water from spilling into the vehicle by channelling it away from doors and windows.