WE HELP SAVE LIVES A REAL PARTNERSHIP JOURNEY

ST JOHN AMBULANCE CASE STUDY

Frontline emergency vehicles endure an extremely tough working environment. Through extensive user insight and continuous testing and development, we can ensure the design, build and aftersales service of these vehicles have optimum performance, every time.

The Challenge

  1. DEVELOPING USER EMPATHY

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    DEVELOPING USER EMPATHY

    Our design and engineering team involved end users of Frontline vehicles in the design process. Paramedics from every station around New Zealand provided design feedback resulting in 18 major design changes from the initial three prototype vehicles.

  2. SERVICEABILITY

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    SERVICEABILITY

    Hygiene, reliability and durability are key challenges we overcame when designing and manufacturing Frontline vehicles. We ensures the design and manufacturing methods are appropriate and robust to endure the unique environment these vehicles endure resulting in less off-road time and future cost savings.

  3. CONTINUOUS DEVELOPMENT

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    CONTINUOUS DEVELOPMENT

    Three prototype Frontline vehicles were designed, built and tested country-wide for the sole purpose of isolating any design issues which could benefit from development. Constant analysis and development of the vehicle’s design ensures optimum performance and usability for both paramedics and patients.

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The Solution

We are St. John’s sole manufacturer of Frontline ambulances providing in house, turn-key solutions. User insight research was key in the process, resulting in 18 major design changes including improvements to; ergonomics, vehicle performance and handling, weight savings and distribution, storage capabilities, patient experience, reductions in road noise and lighting. One standout innovation was the integrated water gutter in the roof design which resulted directly from the user insight study. The integrated roof gutter eliminates rain water from spilling into the vehicle by channelling it away from doors and windows.

The St John Ambulance Service saves thousands of lives every year and in an emergency every second counts. Our ambulances travel more than 17 million kilometres annually to attend around 330,000 emergency incidents. The ambulances Action Manufacturing supplies to St John are purpose-built for New Zealand conditions and an essential part of our world-class emergency service.

Murray Holt, St John Head of Operational Support