DESIGN-LED THROUGH USER INSIGHT A REAL PARTNERSHIP JOURNEY

ST JOHN AMBULANCE CASE STUDY

Starting off with an indepth knowledge of how the Frontline Ambulance’s are used by the paramedic staff puts us in the perfect position to re-design their work station. By using a design process heavily influenced through user testing and feedback we were able to come to a solution that offers a fit for a purpose medical vehicle designed specifically for the St John requirements.

The Challenge

  1. COST EFFECTIVE

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    COST EFFECTIVE

    By understanding what the main requirements were, we were able to re-design the platform from the vehicle up. We allowed funds to be allocated to newer and more efficent tools, prioritising their needs to help make realistic decisions.

  2. INTUITIVE DESIGN

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    INTUITIVE DESIGN

    The way the paramedics used the vehicles was a key influence on the layout. Access to vital equipment had to be quick and easy and in a place that helps add to the work flow, in turn reducing response time and movement around the workspace. Everything has a reason for being in its position, it has to make sense.

  3. CONTINUOUS DEVELOPMENT

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    CONTINUOUS DEVELOPMENT

    By building a strong relationship with open discussion with St John we have set the stage where we can collaboritivly work together to progress the development of the Ambulance in the future.

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The Solution

Through this unique journey we have come to a well resolved final product that is now on the road New Zealand wide. We feel privileged to be part of this relationship and the support it gives back to communities.